Returns & Exchanges
If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange or refund within 14 days of the order’s delivery date. Shipping charges are not refundable. In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.
Returns are also not accepted for items that have been labelled NON-RETURNABLE in the product description. These are usually seasonal or customizable items for which we are unable to accept returns.
Bollicine Mykonos reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
- PRODUCT EXCHANGE: Items can be exchanged for a different size or an
- REFUND: Refunds will be processed within 5 working days from the date when
returned items have been checked and accepted. Refunds can only be remitted
to the initial credit card, Paypal or bank account used for paying for the order.
Please note that processing time may vary depending on the bank or credit card
*WE DON’T ACCEPT RETURNS FOR NON EU COUNTRIES.
GREECE : FREE
EUROPE : 15€
*Orders must be returned using the stated courier using our account.
Please note, where returns are free, this policy is limited to one exchange only.
Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your order.
- Simply send us email at [email protected] or call +30 210 3646748
Monday–Friday 10.00am-18.00pm (CET).
- Within the next working day you will receive an email confirming your returns
request and instructions on how to arrange your return collection.
- Once we receive and accept your returned package, you will receive an email
confirming your exchange or refund.
If you received a gift and would like to return it simply follow the instructions in the Gift Exchange Card included in your gift. Please note that gifts can only be exchanged for items of an equal or higher value. Refunds do not apply.